Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the services provided by Bubble Tickets, operated by BUBBLETIX MARKETING (SSM Registration No. 202403250940 / JM1012175-V), a business registered in Malaysia. By placing an order, you agree to these Terms.

1. Our Service

Bubble Tickets provides event ticketing and fulfilment services, helping customers secure tickets to concerts and live events across Asia. We may source tickets on your behalf or provide tickets from our own inventory. We are not the event organiser or promoter.

2. Orders & Payment

• Full payment is required to confirm your order.
• All prices are displayed transparently at checkout.
• Payment is accepted via credit and debit card (Visa, Mastercard, UnionPay), online banking (FPX), bank transfer, e-wallet, and other methods shown at checkout.
• An order is only confirmed once payment has been verified.

3. Delivery of Tickets

Delivery timing depends on how the official platform releases tickets for that particular event. There are three common cases:

• Immediate release — once secured, we sort your order and send your tickets, usually within 24–48 hours (longer when order volume is high).
• Delayed release — per the organiser's announcement, e.g. "two weeks before the show" or a specific date. We send them the moment we have them.
• Ticket-retrieval security check — some official platforms only allow tickets to be collected after a waiting period (a few hours up to 48 hours or more). We send them once retrieved and sorted.

Being secured is not the same as being in hand. The arrangement stated on each event's page takes precedence, and we notify you the moment your tickets are ready. Tickets are delivered via WhatsApp or Instagram DM. For certain venues, physical tickets or specific collection arrangements may apply, and we will notify you accordingly.

4. Refunds

Our refund terms are set out in our Refund Policy, which forms part of these Terms. In summary: if we are unable to secure your tickets, we refund your order amount. If the event is cancelled by the organiser, we refund the ticket face value (our service fee is not refunded, as the tickets were successfully secured). Orders cannot be cancelled for personal reasons. Exchange-rate differences and third-party payment fees are borne by the buyer. Approved refunds are normally processed within 1–7 working days.

5. Customer Responsibilities

• Provide accurate personal and contact information.
• Comply with the venue's admission rules (age limits, ID requirements, etc.).
• We are not responsible for denied entry resulting from a customer's own error or failure to meet venue requirements.

6. Liability

We are not liable for event cancellations, postponements, or changes made by the organiser. Where an event is cancelled by the organiser, we refund the ticket face value as set out in our Refund Policy.

7. Prohibited Use

Tickets are for personal use. Fraudulent orders or use of false information may result in cancellation without refund.

8. Governing Law

These Terms are governed by the laws of Malaysia.

9. Contact

For questions, contact us at bubbletixmarketing@gmail.com, WhatsApp +6011-2338 8950, or Instagram @bubble_tickets.
BUBBLETIX MARKETING (SSM 202403250940 / JM1012175-V), Pulau Pinang, Malaysia.