For orders where we source tickets on your behalf, if we are unable to obtain the tickets, we refund your order amount — the ticket price plus our service fee — returned via your original payment method. For example, an order of RM1,500 is refunded RM1,500.
Third-party costs. Exchange-rate differences and third-party charges (PayPal fees, cross-border or intermediary bank fees) are borne by the buyer and are not part of the refund. For example: your order is RM1,500 but RM1,593 left your account after rates and fees — we refund the RM1,500 order amount.
Membership presale codes. If you added a membership code to your order, that fee is not refundable. A membership code is single-use — once it has been used to enter the presale it is spent, whether or not tickets were secured.
Once an order is confirmed, it cannot be cancelled for personal reasons — including changing your mind, no longer being able to attend, or being unhappy with the seats once the seat map is released. We commit our time and resources to your order from the moment it is placed.
If an event is cancelled by the organiser, we refund the ticket face value. Our service fee is not refunded, because your tickets were successfully secured and that part of the service has already been completed.
If an event is postponed, your ticket normally remains valid for the new date.
Contact us with your order number via:
You can also check your order status yourself at any time at bubbletickets.net/check.
Refunds are normally processed within 1–7 working days. When several concerts go on sale around the same time, it can take a little longer — we're sorry for the wait, and we'll get it to you as soon as we can. 🙏 Depending on your bank or payment provider, it may take additional time to appear in your account.
For any refund questions, contact bubbletixmarketing@gmail.com or WhatsApp +6011-2338 8950.
BUBBLETIX MARKETING (SSM 202403250940 / JM1012175-V), Pulau Pinang, Malaysia.